FAQs

  1. I want a website, where do I start?
  2. How long will it take to complete my website?
  3. I have some photos but they’re not very good, what should I do?
  4. I don’t own a domain name – how do I choose one?
  5. How much will everything cost?
  6. Are there any ongoing costs?
  7. If I own the company name, can I automatically get the domain name?
  8. I just want an initial discussion about a potential site, but not to commit – can I do that?
  9. Do you need a deposit for the work?
  10. What is SEO?
  11. I don’t use Facebook, Twitter or Linkedin – do I need to have them on the site?
  12. How do I get listed on Google and Yahoo!?
  13. Where are you based?
  14. What if I want to change my website at a later date?
  15. I want a detailed website but don’t have a huge amount of cash just now – what should I do?

I want a website, where do I start?

Your first action should be to email us using our contact form. Provide us with a brief summary of your requirements. We will then email you back either requesting further information or providing you with an idea of pricing and timescales. This is a no obligations initial quote to give you a rough idea of what would be involved. You are free to choose whether or not you proceed at this point.

If you decide to use our services, we will ask you to sign up to our terms of service then we can get started! (1) First of all you can inform us of your preferred domain name and we can check its availability for you. If it is available we can purchase it for you. (2) We will then ask you to send us some basic content, images (if you have any that you want to use) and guidance as to how you want your homepage to look, then we will create the initial web page for you. We will create a “mock-up” for you to review and comment on and we will amend it until you’re happy. It’s as easy as that!

How long will it take to complete my website?

Timing will depend on various factors (i) your deadlines (ii) the complexity of the project (iii) how quickly you provide us with content to incorporate into the site. It is therefore impossible to predict how long it will take until we have more details from you. For a timescale and quote just contact us and indicate your desire to have a timescale estimate.

I have some photos but they’re not very good, what should I do?

The higher the quality of the images/graphics/photos on your site, the better your site will look. If you have high resolution photos that you would like to use, we are happy to have a look at these and advise whether or not they could be used. Otherwise we have access to thousands of professional stock images. We can also arrange for a professional photographer to take photos for you. Contact us for more information.

I don’t own a domain name – how do I choose one?

If you do not already own a domain name, we can help you obtain one. If you send us a list of names that you would like to have as a domain name, we can check availability of these and purchase one (or more) for you. See our domain name registration section for more details. We offer a free domain name with all of our sites.

How much will everything cost?

The exact cost of your website pacakge, services or bundle will vary, depending on your exact requirements. The reason that we do not provide a list of prices is because we create every site to fit our customers’ needs, in other words they are customised for you so we cannot predict in advance what will be incorporated. The cost will depend on complexity, add-ons and features required.

We also offer a pay monthly option to help small businesses with their cash flow.

We accept payment by cheque, bank transfer or PayPal.

Are there any ongoing costs?

The only ongoing costs for you are (i) your annual hosting fee, (ii) renewal of your domain name fee, (iii) any optional monthly newsletter services and (iv) any charges imposed by a 3rd party payment provider (such as PayPal) in relation to eCommerce sites.

If I own the company name, can I automatically get the domain name?

No, not necessarily. Company names and domain names are separate, administered by separate bodies and ownership of one does not automatically guarantee ownership of the other. Company names must be applied for to Companies House. They are not linked to domain name availability or allocation.

I just want an initial discussion about a potential site, but not to commit – can I do that?

Absolutely. We are more than happy to discuss your thoughts with you and provide you with quotes, with no obligations on you to proceed. Contact us now for a chat.

Do you need a deposit for the work?

Yes. We ask for a 50% deposit from clients, with the balance of payment due on completion of the project. Once the full balance has been paid, the website is fully passed over to you.

If you choose a pay monthly option, you will pay an up front deposit of 50% of the overall cost, then monthly instalments, usually spread over 3 to 6 months for the balance. Please read out terms and conditions relating to this payment structure.

What is SEO?

SEO means search engine optimisation. This is basically the process of creating or amending your website in such a way that it obtains high search rankings when people use search engines. Making a website “optimised” involves various techniques involving both the viewable pages of your site as well as the background coding including the use of keywords and meta data. Please see our SEO section for more information.

I don’t use Facebook, Twitter or Linkedin – do I need to have them on the site?

Facebook, LinkedIn and Twitter are just social media platforms that are used by millions of people. Integrating them into your site is a very useful way of reaching those masses and drawing upon a potentially huge customer base. Even if you are not a user of these sites, it is still a very good idea to incorporate them into your site to ensure maximum exposure to their users.
Please see our Social Media Integration section for more information.

How do I get listed on Google and Yahoo!?

We submit all the websites that we create to the key search engines – Google, Yahoo! and MSN. It is possible to do this yourself but to save you time and effort, we provide this free as part of every package.

Where are you based?

Nuviu are based in Edinburgh, Scotland. However, we can provide services to anyone, wherever they are based. We have clients all over the UK as well as in other parts of Europe and 95% of our communication is done via telephone and email. If you are based within travel distance from us, we can arrange face to face meetings if necessary.

What if I want to change my website at a later date?

As part of our service, Nuviu will provide an after sale service as part of the purchase price. This covers any small amendments and tweaks that are needed within a month of completion. Should you need ongoing help to update your site content or need to send out regular newsletters, please just ask us about our services and prices.

I want a detailed website but don’t have a huge amount of cash just now – what should I do?

For those who don’t have a huge amount of capital right now, but want a website as soon as possible, we have affordable simple websites and monthly payment options. The exact payment terms will depend on the package, service or bundle that you choose, but generally will be 50% of the price up front, then the remainder of payments split over 3 to 6 months.

 
 
 
© Copyright Nuviu Ltd. 2010 - Edinburgh, Scotland, UK - Website Design in Edinburgh for Small Businesses and Large Businesses.
Nuviu Ltd is a company registered in Scotland. Registered number SC383153. Registered office: Blue Square House, 272 Bath Street, Glasgow, Scotland, G2 4JR.